Here at Kittoch Medical Practice, we have a dedicated team of GP’s, Nurses, Health Care Assistants and Administration staff, who work together, with patient care as our priority.
Medical matters and official complaints cannot be dealt with via this Comments and Suggestions form below. If you have a query regarding a medical matter please telephone reception to make an appointment to see the appropriate person.
Phoned 7th October for an appointment for a flu jab.Advised no appointment necessary and to come to the surgery between 9 and 12 hours on Saturday 11th October.When I arrived at 9.10 the surgery was closed.A number of other individuals were arriving in taxis some very elderly with zimmer aid.The woman with the zimmer aid was left stranded as her taxi dropping her off had left
I do not attend the doctor on a regular basis but this is not the first time I have been given incorrect information by the administration staff.
My doctor is excellent but I find the admin staff lets down the practice
Dear Mr Gribbon
Thank you for your call this morning. Your comments did reach me via the website link afterall.
I am sorry for your recent contacts with the Practice have left you dissatisfied. Please be assured that I will look into your grievances and will make the necessary changes to ensure these problems do not arise again.
Thank you again for letting me know
Karon Ferguson
Practice Manager
We rely on our patients to keep us up to date on all aspects of the work we do. This includes comments on the things we do well and on areas where we could improve upon.
This website was launched in July 2013 and so far we have had very positive feedback on its content.
Please continue to keep us informed on any changes that we can make to ensure that this website is as helpful and informative to you as possible.
All of your comments and suggestions will be taken on board and I aim to consider your suggestions and make any changes necessary as soon as possible.
thank you for using the website and I look forward to hearing from you.
Karon Ferguson
Practice Manager
I just wanted to say a big thank you to all the Dr’s, Nursing and Reception staff at this surgery. I have been a patient for 48 years , from being a baby until now. I have several medical ailments that have all been treated to my satisfaction. Also they have helped me cope many years ago when my parents passed away. I have a lot of respect for all members of the team and I know that if I’m unsure about something they usually give you a prompt response. I don’t believe some members of the public appreciate how difficult a job they have and a bit more respect should be shown.
thank you for your post Fiona. I will pass your kind comments to everyone on the team
Many thanks Karon
I want to register for online . Recieved a letter with information.
I tried to do the registration but only got as far as the part for activation code.
It said I would recieve an email but it didnt.
Could this be checked
Regards
Hi Connie
I tried to give you a call to see if we could sort this for you.
Could you give me a call tomorrow or before 6pm tonight (tuesday)
01355 271080
thank you Karon Knox, Practice Manager